1. Introduction
This policy describes the procedures and conditions for canceling service orders provided by Kontas AI Solutions SRL, ensuring transparency and clarity for all our clients.
2. Cancellation Conditions
Order cancellation can be requested under the following conditions:
- Within 14 days of placing the order, for services that have not yet begun.
- Before the delivery deadline specified in the contract, in the case of recurring or continuous services.
3. Cancellation Procedure
To cancel an order, clients must contact the Company through:
- Email: office@kontas.ro
- Phone: 0724 205 501
The request must include details about the ordered services and the reasons for cancellation.
4. Cancellation Fees
Cancellation may be subject to processing fees, depending on the stage of service delivery and the provisions of the contract. Specific fees will be communicated to the client at the time of the cancellation request.
5. Refunds
Refunds will be made based on the cancellation conditions and the stage of service delivery. If services have been partially provided, the refund will be proportional to the undelivered part.
6. Exceptions
Cancellation is not possible for:
- Services fully provided before the cancellation request.
- Services personalized or adapted to the specific needs of the client.
7. Contact
For any questions or requests regarding the order cancellation policy, please contact us at:
- Email: office@kontas.ro
- Phone: 0724 205 501
- Address: Str. Raristei nr 7 sector 2 Bucharest
